Recruitment Manager- Salesforce & ServiceNow
Location: London (3 days per week in office)
Contract: Permanent
About the Role
We have partnered with an organisation that are seeking an experienced Salesforce Administrator to join their team during an exciting greenfield implementation of Salesforce across a large and diverse product suite. This is a unique opportunity to shape and support a brand-new Salesforce environment from the ground up, working across Sales Cloud, Service Cloud, Agentforce, Data Cloud, Marketing Cloud, and more.
As a key member of the CRM team, you will be responsible for the configuration, administration, and continuous improvement of our Salesforce platform, ensuring it effectively supports our business processes and end users.
Key Responsibilities
* Support and maintain the Salesforce platform, ensuring data integrity, security, and system reliability.
* Configure and customise Salesforce objects, fields, record types, page layouts, workflows, and validation rules.
* Partner with stakeholders across sales, service, and marketing to translate business needs into scalable Salesforce solutions.
* Assist in the rollout and adoption of Salesforce functionality, including user training and documentation.
* Manage user accounts, permissions, and profiles in line with security and compliance standards.
* Support ongoing integrations between Salesforce and other business systems.
* Collaborate with developers and implementation partners during the initial build and future enhancements.
* Provide first-line support for system issues, managing cases and change requests through to resolution.
* Contribute to best practices, governance, and optimisation of Salesforce usage across the organisation.
Skills & Experience Required
* 3+ years of hands‑on Salesforce Administration experience in a commercial environment.
* Proven experience with Sales Cloud and Service Cloud.
* Experience supporting large or complex Salesforce environments (multi‑cloud or multi‑departmental preferred).
* Strong understanding of Salesforce configuration, automation tools (Flows, Process Builder, etc.), and reporting.
* Excellent problem‑solving and communication skills with the ability to engage technical and non‑technical stakeholders.
* Experience with Data Cloud, Marketing Cloud, or other Salesforce products advantageous.
Seniority level
Mid‑Senior level
Employment type
Temporary
Job function
Information Technology
Industries
Technology, Information and Media
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