Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart. We are proud to say we have been voted a Great Place to Work by our employees in recognition of the positive ethos we have created across all of our locations.
We are seeking an enthusiastic and proactive individual who thrives in a fast-paced, dynamic environment to join our Airfreight team. You will have industry knowledge and develop strong client, airline and supplier relationships to ensure the highest level of service is delivered.
Key Responsibilities
* Creating and maintaining customer standard operating procedures
* Having a clear financial understanding of each job file(s) within your remit
* Providing accurate and timely reports to department manager
* Having ownership and taking accountability to deliver operational excellence
* Ensuring that a 'customer is king' ethos is always applied in actions for the business
* Delivering accurate and timely paperwork in relation to the creation and issuance of import documentation
* Demonstrating commercial acumen and an in depth understanding of the P&L of a job
* Freighting and Invoicing
* Creating operational reports and ensuring that anomalies are escalated appropriately
* Establishing and maintaining strong working relationships with suppliers, airlines & overseas partners/agents
* Ensuring that Metros' policies and procedures are adhered to
Key Performance Areas
* Response to clients is timely and accurate
* Accurate and Timely creation and issuance of deliveries and documentation
* Airline storage is never incurred for Metro’s account.
* Freighting / Rating accuracy and timing meets the company policies
* Purchase Queries are responded to within the company policy time frames
* Costs and Sales are known, controlled and managed
* Operational Reports and followed and anomalies escalated
* Country specific requirements observed and applied
General Skills
* Industry and operational knowledge of Airfreight
* Able to cope and accustomed to working under pressure to meet fixed deadlines
* Strong numerical and commercial skills
* Excellent attention to detail
* Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise – preferable)
* Proactive, team worker with excellent time management and organisation skills
* Enthusiastic, flexible, and self-motivated
* Weekend overtime rota – one in four weekends you will work 4 hours on a Saturday or Sunday. Can be done from home
Why choose Metro?
* Competitive salary including a bonus which is paid twice a year!
* Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more
* Health cash plan
* Octopus Electric Vehicle car scheme
* Free parking
* Respectful working environment
* Plenty of opportunities for training and development