Job Overview
JOB TITLE: Site Reliability Engineer
LOCATION: Bristol
HOURS: Full-time
WORKING PATTERN: Hybrid Working (spend at least two days per week, or 40% of time, at one of our office sites)
End Date: Monday 27 October 2025
Salary Range: £70,929 - £78,810 per annum
Job Description
You will be joining the Consumer Servicing & Engagement (CS&E) Platform — a team dedicated to delivering a unified digital servicing experience for personal customers across their preferred devices. Our mission is to enhance the digital customer journey by driving engagement and enabling seamless self-service.
Taking ownership of one or more areas within our cloud infrastructure is a key responsibility for Senior Site Reliability Engineers (SRE). You’ll lead and mentor other SREs in your domain, with a strong focus on observability and operational excellence. Your key responsibility will be to identify and prioritise service improvements that have the greatest impact on our Service Level Objectives (SLOs).
What you’ll be doing
* Manages the development and/or operation of significant aspects of the data management system with guidance from senior colleagues.
* Act as the lead for the SRE practice within the Engagement Lab, setting direction and standards.
* Line manages a team of SREs across India and the UK, supporting their development and performance.
* Own and continually monitor Engagement Lab dashboards covering incidents, problems, and changes.
* Lead ServiceNow governance activities, ensuring data is accurate, compliant, and regularly updated.
* Own and monitor applications in ServiceNow, including dependencies, CIs, and CMDB records.
* Provide evidence for controls, oversee NexusIQ scans, monthly infrastructure scans, and other source code controls.
* Ensure ServiceNow records and change requests are compliant with internal governance and regulatory expectations.
* Work collaboratively with internal and external stakeholders, including the Platform SRE team, to align on tooling, processes, and risk mitigation.
What you’ll need
* Proven experience as a Lead SRE, with a track record of managing distributed teams.
* Hands-on experience with ServiceNow, including risk and change, incident and problem modules.
* Strong understanding of GCP cloud engineering, including orchestration and infrastructure automation.
* Familiarity with Python and scripting for automation and monitoring.
* Ability to assess and mitigate implementation risks across interdependent product portfolios.
* Strong communication and stakeholder engagement skills.
Nice to have
* Experience with Infrastructure as Code (e.g., Terraform, Ansible).
* Knowledge of DevOps tooling (e.g., Jenkins, GitHub Actions, Harness).
* Ability to incorporate best practices from other lead SREs and technical communities.
Why Lloyds Banking Group
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
About Working For Us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We especially welcome applications from under-represented groups. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
Data and Recruitment Notice: We keep your data safe. We’ll only ask you to provide confidential or sensitive information when invited to an interview or when an offer is accepted, to support background checks. We’ll explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
We’re committed to building an inclusive workplace where all colleagues have the opportunity to make a real difference.
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