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Technical Operations Lead - Cyber Security, Northampton
Client: Milestone Technologies, Inc.
Location: Northampton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Company Overview
Milestone Technologies is a global IT managed services firm partnering with organizations to scale their technology, infrastructure, and services to drive business outcomes such as digital transformation, innovation, and operational agility. Focused on an employee-first, performance-based culture, we support enterprise clients with solutions across Application Services, Digital Product Engineering, Digital Workplace Services, Private Cloud, AI/Automation, and ServiceNow. Our collaborative and inclusive environment empowers employees to reach their full potential.
Our professionals deliver services based on best practices and continuous improvement, leveraging our knowledge base to provide short-term and long-term value and transformational benefits. With Intelligent Automation, we accelerate IT transformation, helping businesses focus on core objectives and improve productivity. With over 3,000 employees serving 200+ companies worldwide, we aim to revolutionize IT deployment.
Job Overview
Role: We seek a skilled Technical Operations Lead for our Cybersecurity Investigations team. This role manages technical operations, ensuring the integrity, confidentiality, and availability of digital assets through cybersecurity measures. The successful candidate leads a team and collaborates globally to deliver services in the UK timezone.
This is a 100% remote role based in the UK with flexible hours to support global operations, reporting to our US-based Service Delivery team, and working with clients in the UK and US.
Key Responsibilities
* Lead and mentor cybersecurity professionals, fostering a collaborative, innovative, high-performance environment through performance management, recruitment, and training.
* Develop team capabilities via training programs, quality assurance, ticket reviews, feedback, and skill gap analysis.
* Oversee daily technical operations, ensuring adherence to client security protocols.
* Manage incident response and forensic investigations, suggesting process improvements.
* Lead long-term initiatives including global projects, process development, change management, and reporting.
* Stay updated on investigation types and ensure team skills are current.
* Serve as technical liaison with clients and internal teams, preparing reports on security trends, incidents, and risks.
* Monitor scheduling, attendance, and compliance with laws and regulations.
* Escalate performance and morale issues to management and HR teams.
Required Skills and Qualifications
* Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
* Cybersecurity certification (e.g., CISSP, CISM).
* At least 10 years in cybersecurity operations or similar, with hands-on experience.
* At least 5 years as an investigator in an IR team, preferably in a global enterprise.
* Proven leadership of technical teams.
* Strong understanding of cybersecurity frameworks (NIST, ISO/IEC 27001, IAM).
* Experience with cybersecurity tools (SIEM, SOAR, SAS, Sandboxes, EDR, cloud tech).
* Knowledge of access control, cloud technologies (CNAPP, CSPM), data retention, encryption.
* Excellent problem-solving, investigative, and communication skills.
* Experience presenting to clients and cross-functional teams.
* Ability to work under pressure.
* Preferred: active participation in cybersecurity communities, programming knowledge, forensic investigation experience.
Compensation
Depends on experience, skills, licenses, and location.
Our Commitment to Diversity & Inclusion
We strive to create an inclusive workplace reflecting our communities, where everyone feels empowered. We promote equity and belonging, and provide equal employment opportunities to all applicants and employees, with accommodations for disabled applicants and employees.
We welcome diverse backgrounds, cultures, experiences, and perspectives to our global team.
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