Overview
We have an exciting opportunity for an accomplished, and highly motivated manager to join our team at North Road West Medical Centre on a fixed term basis.
Are you looking for an exciting, rewarding role where you can make a real difference in peoples lives? Were seeking a passionate and dedicated individual to cover maternity leave at our GP practice. If you thrive in a dynamic healthcare environment and want to be part of a caring, collaborative team, this is your chance to contribute meaningfully while gaining valuable experience.
As the Practice Manager, you will play a pivotal role in leading, planning, and managing the day-to-day operations of the practice while ensuring high-quality patient care. You will also have the opportunity to contribute to the strategic development of the practice and the wider organisation.
The practice is run by three GP partners, supported by five salaried GPs, paramedics, a dedicated nursing team and the practice manager.
Responsibilities
* Oversee all aspects of the practice’s management and co-ordination.
* Strategic and operational planning.
* Financial management and income optimisation.
* Human resources and workforce planning.
* Patient service delivery and engagement.
* Clinical governance and quality improvement.
* Information technology and data management.
* Health and safety compliance.
* Ensure contracts and policies are up to date and aligned with long-term strategic objectives.
* Lead the team in promoting quality and continuous improvement and explore innovative, technological solutions to improve efficiency and stability of the business.
About us
North Road West Medical Centre serves a patient list size of approximately 10,000 patients. We are a city-centre family practice providing a full range of general practice and family medical services. While serving our patient demographic, you will gain a wider understanding of systemic issues, inequality and a deeper understanding of social and economic deprivation. One of our values is to confound the perceptions of inferior quality and delivery of GP services to deprived inner-city populations by offering universal access to high-quality services based on clinical need. Making a tangible difference to patients’ lives is the foundation of the practice.
We are one of the key city providers of medical education in association with Plymouth University Peninsula Medical School and South West Deanery, providing training to medical undergraduate students, paramedics, nurses and post-graduate doctors.
The practice prides itself on its friendly and supportive nature towards all staff. Peer recognition and inclusive decision making is a key to help the practice develop and succeed. The practice manager will work collaboratively with the GP partners to ensure the practice runs efficiently whilst ensuring the practice’s long-term vision.
We are part of Drake Medical Alliance Primary Care Network and share a growing multidisciplinary team of Physician Associates, Clinical Pharmacists, Care-Coordinators, Social Prescribers and others.
Details
Date posted: 10 September 2025
Pay scheme: Other
Salary: £45,000 to £55,000 a year Dependant on experience
Contract: Fixed term
Duration: 14 months
Working pattern: Full-time
Reference number: A1510-25-0000
Job location: 167 North Road West, Plymouth, PL1 5BZ
Job description
Job responsibilities: See attached supporting information. Your role will involve the overall management and co-ordination of the practice, managing staff to ensure the efficient running of the practice. You will also be expected to deal with the practice finances, ensuring contracts and policies are up to date as well as ensuring that the practice achieves long-term strategic objectives in an effective and safe working environment compliant with CQC Regulations. Through innovative ways of working, you will lead the team in promoting quality and continuous improvement, proactively seeking opportunities and technological solutions to improve the efficiency and stability of the business.
Person Specification
Qualities/Attributes Essential
* An understanding, acceptance and adherence to the need for strict confidentiality.
* Ability to use own judgement, resourcefulness and common sense
* Confident, reliable and self-reliant.
* Positive attitude to change, can-do approach but also pragmatic and realistic.
* Ability to work as part of an integrated multi-skilled team.
* Ability to lead a team/motivate others.
* Adaptable, innovative, forward looking.
* Honest, caring and sympathetic.
* Strategic thinking with vision.
* Good sense of humour, personable.
* Hard working, reliable and resourceful.
* Diplomacy.
* Willing to work flexible hours as necessary.
Desirable
* Previous leadership, management or administrator role at a senior level.
Qualifications Essential
* Recognised management or similar qualification to diploma level or equivalent experience
Desirable
* Management degree or equivalent.
* A demonstrable commitment to professional development.
Other Essential
* Car driver/clean licence.
* Non-smoking environment.
Desirable
* Experience of General Practice and NHS Primary Care services.
Knowledge/Skills
Essential
* Advanced numeracy skills.
* Keyboard and computer skills.
* Excellent communication (oral and written) and interpersonal skills.
* Strategic thinking.
* Managing "upwards".
* Problem solving.
* Negotiating.
* Ability to listen and empathise.
* Delegation and empowerment of staff.
* Good time management.
* Able to manage change.
* Managing conflict.
Desirable
* Competent to manage IT systems/networks.
* Organisational Development.
* Demonstrable human resources management and experience of employment law.
Experience
Essential
* Demonstrable experience of people management.
* Employment Law, Health & Safety. Understand the management of risk.
* Budgets and finance, spreadsheets, accounts.
* Experience of Microsoft Office software.
* Experience of dealing with the public/patients.
Desirable
* General Practice management and/or experience working in NHS.
* Experience of SystmOne clinical system.
* Experience of AccuRx clinical support software.
* Experience of liaison with educational establishments and training requirements for student clinicians.
Other
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: North Road West Medical Centre
Address: 167 North Road West, Plymouth, PL1 5BZ
Note: This description is based on the original content and has been reformatted to meet formatting guidelines.
#J-18808-Ljbffr