To be the first point of contact for all clinical referrals and follow ups into the service via telephone, email, letter or other electronic systems. Establish the nature of the contact and, under supervision, identify the appropriate assistance required by the UK Mental Health Triage Scale. Manage the referral by searching clinical records, checking details and demographics, amending and updating when required. Under supervision, screen all referrals against the screening tool, identifying any immediate emergency response, signposting to the right service immediately.
To be competent in the use of System One, where patient details are recorded. Under supervision help determine the most appropriate service for the patient by analysing the information given by patient/carer, using judgement, knowledge and questioning skills. If appropriate escalate the call to the SPA clinician. Provide data activity information required for performance management as and when requested.