5 days a week in office
Based in Hinckley
Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Credit Controller to play a crucial role in supporting cash collection efforts for our client.
Why This Role?
As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer focussed approach. Your will be responsible for hitting collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key.
What You'll Do:
* Engage with clients about their overdue accounts.
* Resolve payment and service queries, primarily via telephone.
* Own client service issues, identifying root causes and providing effective solutions.
* Navigate client databases to investigate and respond accurately.
* Deliver 'Super Service' in all client interactions.
* Collaborate with the local team to streamline client accounts and internal processes.
* Prepare comprehensive case histories when further action is required.
What You Bring:
* Strong client service skills, focusing on rapport building and issue resolution.
* Excellent verbal and written communication abilities.
* High attention to detail with strong administration skills.
* Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.
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