Join us as a Customer Account Specialist – make every customer connection count!
About the role
Take ownership, make an impact, and help shape how our customers experience at Business Stream. You’ll be the driving force behind accurate customer data and smooth on/offboarding, ensuring every interaction meets our high standards and KPIs.
From maintaining precise records and managing your workload efficiently, to spotting opportunities for improvement or added value, you’ll help us deliver a seamless, professional service. You’ll work closely with colleagues across the business to ensure customer accounts are created, maintained, and closed accurately — avoiding market fines and keeping everything running smoothly.
About you
You’ll bring energy, accuracy, and a passion for great service — turning processes into positive experiences that enhance our reputation across existing and new markets. Every call, email, and update matters, and your focus on quality will make sure they’re done right, first time.
What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
* Salary up to £27,825 plus bonus up to 10%
* Attractive pension plan
* 31 days annual leave and six bank holidays
* Monday to Friday based in our office within Edinburgh Park.
* Subsidised staff restaurant and free gym membership
* Employee discounts
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we’d love to hear from you. The closing date for applications is Monday 20 October 2025.
A Disability Confident Committed Employer
If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.