Responsibilities
* Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
* Confidentially and empathetically communicate with customers through channels including telephone, post and email
* Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis
* Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions
* Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed
Qualifications
We are keen to speak to candidates who have a proven background in customer collections – this can be from asset finance, motor finance, mortgages, credit cards, etc. You will also be a strong team player, eager to learn, able to handle difficult conversations and situations, with a strong attention to detail.
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