Client Experience and Sales Specialist - Braehead
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Braehead Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.
We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
About the Role
The key responsibilities of this role include:
* Delivering outstanding client service from first contact to follow-up
* Proactively managing online reviews and resolving complaints efficiently
* Maximising clinic efficiency through smart diary and booking management
* Managing stock accurately, including AWI deductions
* Driving and converting consultations with strong upselling and cross-selling
* Meeting KPIs for consultation success, walk-in conversions, and average spend
* Promoting skin consultations and identifying upsell opportunities via forms
* Tracking AWI stock, ensuring clinical room standards, and handling client retention calls
Qualifications and Skills
To be successful in this role, you will need:
* To be a qualified Beauty Therapist
* Proven experience in client experience management, customer service, or a similar role
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving abilities
* Ability to manage multiple tasks and priorities in a fast-paced environment
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr