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As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to help them find a range that suits their preferences and lifestyle.
More about the role
* Learn and understand our products — they're packed with natural ingredients, many of which are sourced ethically through Community Trade programmes. We're not just selling skincare; we're helping communities build better lives.
* Identify customer needs and recommend from our 2,000 vegetarian/vegan products to enhance their well-being.
* Support store management in driving sales and profit through delivering exceptional customer service.
What we look for
* An interest in connecting with customers to drive engagement.
* Open availability for evening, weekend, and holiday shifts.
What we offer
* Comprehensive onboarding for your new role.
* Training hours for you and your team as needed.
* A 50% discount on regular products and 30% on Gifts.
* Early access to new product launches.
* Volunteer time to support causes you care about.
* Opportunities to connect with Community Partners and promote local activism.
* Casual dress code — we provide a green apron, and you wear what makes you feel good.
* Opportunities for growth within the brand.
* Support to be your authentic self, with access to Inclusion & Belonging Networks such as TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.
Talent Drivers
Collaborative Skills, Personal Conduct, Commerciality, Purpose
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