Airtime
At Airtime we are all about innovation, because this is how we stay on top. Every one of us has a hunger to succeed and will stop for nothing less than excellence. Crucially, our ethos is underpinned by a culture of teamwork and our shared humility because all that we achieve, we achieve together.
Empowering
We keep the experience fresh with an innovative, original approach, marked by continuous introduction of unique features and benefits. We are about fresh, adaptable and impactful change that sets new standards and differentiates from competitors.
Magnetic
Genuinely engaging and deeply trustworthy. We connect easily, making every experience with us naturally appealing and memorable. Even the way we transform data into engaging, personalised insights is fun and visually appealing.
Uplifting
Bright and optimistic, we offer a positive escape from the mundane. We bring joy to everyday life, transforming routine into moments of happiness and satisfaction. Feel good with every interaction.
The Opportunity
As an Operations Assistant, you will play a key role in supporting the day-to-day running of the business. You will work closely with the Sales and Client Success teams to ensure smooth client onboarding and efficient delivery of services. This role is ideal for someone who is highly organised, detail-oriented, and eager to learn about operational processes within a growing company.
You will support multiple teams, assist with data management and reporting, and help maintain the systems and workflows that keep the organisation running efficiently.
Key Responsibilities
Operational Support
* Support the day-to-day operations of the business, ensuring smooth processes and effective communication between teams.
* Assist with client onboarding by coordinating with the Sales and Client Success teams to ensure an efficient and professional handover.
* Help the Member Experience team troubleshoot and track member issues, maintaining a strong focus on service quality and customer satisfaction.
* Work with the Technology and Information Security teams to report, track, and escalate technical or operational issues appropriately.
Process and Data Management
* Maintain accurate documentation of operational procedures and process changes.
* Assist with data entry, basic analysis, and report preparation to support operational decisions.
* Keep operational records and reports up to date to ensure compliance and consistency.
* Support the Operations team in identifying and escalating potential operational risks.
Cross-Functional Collaboration
* Collaborate with internal teams to ensure a smooth flow of information and consistent service delivery.
* Communicate effectively with colleagues and external partners, ensuring all interactions are handled professionally.
* Provide regular updates on assigned tasks and ongoing projects to managers and key stakeholders.
General Administration
* Provide administrative support such as preparing reports, maintaining tracking logs, and managing correspondence.
* Assist in organising meetings, preparing documentation, and supporting other operational activities as required.
Requirements
* Excellent organisational skills and strong attention to detail.
* Good problem-solving skills and a proactive approach to tasks.
* Clear and professional communication skills, both written and verbal.
* Ability to work collaboratively across teams and manage multiple priorities.
* Self-motivated with a willingness to learn and take initiative.
* Flexible and adaptable to changing priorities.
* Strong analytical mindset with the ability to identify patterns and provide insight.
Preferable
* Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent practical experience).
* Basic proficiency in SQL.
* Basic to intermediate proficiency in Excel.
* Prior experience in a customer-facing or operational support role.
Colleague Benefits
* Share options.
* 23 days annual leave, plus one for each year served (capped at 28).
* Birthday leave.
* Learning & development budget / time allocation
* Flexible start & finish hours 06:30 - 10:30 am
* Life assurance at 5x salary
* Health cash plan
* Virtual GP appointments for you and your family
* 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources
* Private Medical Insurance
* Hybrid working between home and office
* City centre location with brand new fit out (when in the office)
* Buy a holiday scheme
* Charity day
* Charity contribution
* Professional accreditation funding
* Enhanced Maternity, Paternity & Adoption leave pay