Resident Liaison Officer (RLO) – Social Housing Roofing ProgrammeLocation: Swindon
Salary: £32,000–£35,000 plus package
Contract Type: Full-Time, Permanent
About the CompanyOur client is a well-established contractor specialising in social housing maintenance and external improvement works. They are delivering a large-scale roofing replacement programme across occupied properties in Swindon and are now recruiting an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the works.
Role Overview – RLOThis is a key RLO role acting as the link between residents, site management, operatives, and the client. As the Resident Liaison Officer, you will ensure residents are fully informed, supported, and engaged before, during, and after roofing works are completed.
The RLO will play a vital part in maintaining positive relationships and helping deliver the programme smoothly in a live, occupied environment.
Key ResponsibilitiesResident Communication & Support (RLO Duties)
Act as the main point of contact for residents during roofing works
Explain programmes, timelines, scaffolding requirements, and potential disruption
Carry out home visits, drop-in surgeries, and resident meetings
Provide additional support to vulnerable residents
Manage and resolve resident queries and complaints effectivelyProject Coordination
Work closely with Site Managers and operatives to coordinate access and appointments
Maintain clear and accurate communication records
Carry out property and site visits to monitor progress and resident satisfactionCommunity Engagement
Build strong relationships between residents, contractors, and the client
Represent the project in a professional and approachable manner as the on-site RLO
Support resident feedback and engagement initiativesAdministration & Reporting
Log all resident interactions and issues
Provide regular updates on resident engagement and satisfaction
Track issues to ensure timely resolutionRequirements
Previous experience as a Resident Liaison Officer / RLO, or in a housing, customer service, or community-facing role
Strong communication and people skills
Confident handling sensitive and challenging situations
Good organisational and IT skills
Full UK Driving Licence (company vehicle provided)What’s on Offer
£32,000–£35,000 salary
Long-term social housing roofing programme in Swindon
Supportive and established project delivery team
Training, development, and progression opportunitiesHow to ApplyFor more information or to apply for this RLO position, please send your up-to-date CV to:
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(phone number removed)