Ready to turn your passion for tech into a thriving career? Partnership Education is offering an incredible opportunity to become an IT Support Apprentice, where you'll gain hands-on experience while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication, and sharpening your people skills in Customer Service Fundamentals, this role is your fast-track entry into the IT industry. Join a forward-thinking company dedicated to transforming education through tech, and take the first step towards a future-proof career in IT support. Why Partnership Education? Partnership Education is a trusted name in delivering innovative IT solutions to schools and educational institutions. As an apprentice, you'll work alongside a skilled and supportive team that's passionate about empowering educators and students through reliable, future-ready technology. What You'll Be Doing While working towards your Level 3 IT Support qualification with Baltic Apprenticeships, you'll: Respond to remote helpdesk requests with timely and effective technical support Log, track, and resolve support calls efficiently Carry out hardware and software repairs in a fully-equipped workshop Install and configure hardware and software across client sites Maintain detailed network documentation and reports Support project needs by sourcing IT equipment Attend on-site visits to assist schools directly You'll receive full training and mentorship from both your workplace and the expert team at Baltic. Salary, Hours & Benefits £14,772 annual salary 37.5 hours per week, Monday to Friday, 9am-5pm 23 days holiday Private healthcare, pension contributions, employee assistance programme, and life assurance Mileage allowance - 45p per mile for travel outside your regular commute A structured training and progression plan within the company Potential of an annual bonus! What We're Looking For A keen interest in IT and problem-solving Experience building a PC Full UK Drivers Licence and access to own car Experience in hardware repair or troubleshooting is a bonus Confident communication skills and a team-oriented mindset Familiarity with Microsoft Windows and Office A customer-first approach with strong interpersonal skills Self-motivation and a proactive attitude Your Training with Baltic This apprenticeship is more than just a qualification - it's your launchpad into the IT world. You'll complete: AZ-900 Azure Fundamentals - a foundational cloud computing certification Confident Communication - develop self-awareness, body language, and digital presence Customer Service Fundamentals - learn how to understand user needs, resolve conflict, and build professional relationships Ready to Apply? Click "Apply" and send us your CV! Once received, you'll be invited to a friendly chat with our recruitment team, followed by a formal interview with the employer if shortlisted. Eligibility You must have the right to work in the UK and hold valid residency status. INDIT2