Job Description
As a Debrief Operative your key responsibilities will include;
1. Answering telephone calls, assisting customers with enquiries and adhering to depot KPI's
2. Assisting drivers with locating addresses and providing delivery instructions
3. Assisting customers and providing excellent customer service
4. De-brief of drivers ensuring processes are followed correctly
5. Reporting and logging damaged hand held devices called Saturn's so these can be fixed without delay
6. Ensuring contractor paperwork is completed
7. Basic administrative duties
8. To implement the Health and Safety Policy, ensuring and maintaining a safe working environment at all times
9. To implement the Security Policy ensuring and maintaining a secure passage of goods for the customer
10. Carry out such other duties as may reasonably be requested by the Management or the Shift Manager.
11. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Qualifications
What we’re looking for:
12. Passion and self determination
13. Eye for detail
14. Organised
15. Ability to work under pressure
16. Flexibility and adaptability to work across various areas of the warehouse if required
Full training, uniform and PPE is provided
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
17. Holiday trading
18. Enhanced maternity and paternity package
19. Free life assurance of 4 x salary on joining the pension scheme
20. Health Kiosks visiting every location
21. Vitality at Work
22. Free On Site Parking
23. Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
24. Milestone Days off to celebrate with your family and friends
25. For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses