Annual salary: up to £63,031.03 General Manager Location: Coatbridge Contract Type: Full-Time, Permanent position; working 08.00-4.30pm Salary: up to £63,031.03, plus £4,800 Car Allowance and great company benefits The General Manager will provide effective leadership, demonstrate strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contracts and leading by example. Developing sustainable Client & Stakeholder relationships, ensuring a high quality of customer engagement and involvement at all times. Mears works with North Lanarkshire Council and facilitates continued investment in the North Lanarkshire community for the long-term. The two organisations share a commitment to deliver excellent services to residents, whilst bringing community and training benefits to the North Lanarkshire community in a sustainable way. About the role: We are looking for a General Manager who has proven experience operating on sound Operational and Commercial principles with an emphasis on residential sites and public buildings. We are looking for skills in motivating and inspiring a diverse workforce, driving performance whilst developing staff to reach their full potential. Ensure the customer experience is central to all activities and embedded in all stakeholders of the Contract. Follow appropriate training to fully understand the business operating systems to ensure compliant effective cost control and efficient operational performance. Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. Ensure compliance with Health & Safety Regulations Undertake monthly joint Health & Safety visits with the H&S team. Embed company values and procedures through the principles of Mears Red Thread Monitor work and staff through monthly Branch/Contract meetings, annual appraisals and annual staff surveys. Key Criteria: Must have a trade background Experience in building maintenance and refurbishment Ability to effectively utilise a range of software programmes Excellent communications skills at all levels both verbal and written Strong understanding of the principles of contract/project management Effectively manage, support and resolve personnel issues. Experience of effectively leading & managing a team Having a genuine understanding of industry and service delivery to a full range of clients IT literate utilising Microsoft packages. Benefits: 25 days annual leave plus bank holidays. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Access to employee support and wellbeing services Excellent training and development opportunities Mears offer a company pension, life insurance and share scheme Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, with a licence held for over 3 months and no more than 9 penalty points All roles are subject to enhanced DBS/security checks due to the public-facing nature of the role Apply below or to discuss your application further; contact: Vickie Rudge (Vickie.Rudge@mearsgroup.co.uk) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility