The vacancy Contract : Permanent, Part-time (13 hours per week) Hours : Every Wednesday 8pm - 9am* Location : Woodlands View, Woodside, Telford, TF7 5UL Application Closing Date : Thursday 30 October 2025 Interview Location : Woodlands View, Telford About the Role Woodlands View is a supported housing scheme in Woodside, Telford, providing accommodation and tailored support for young people aged 16 to 32 with complex needs. Our aim is to empower young residents to live independently by helping them manage their income, build essential life skills, and achieve their personal goals. Working in partnership with Telford and Wrekin Council, we deliver a 24-hour housing service that enables young people to improve their lives and move toward greater independence. If you have a passion for helping others and delivering great customer service, you belong at Bromford. The Night Concierge Role As a Night Concierge, you'll play a vital role in maintaining the safety, security, and wellbeing of customers and the building during the night. Your presence helps create a calm, stable environment and ensures any incidents are managed appropriately. No two nights are the same, and your support will make a real difference to the lives of vulnerable young people. What You'll Be Doing Monitoring the safety and security of the building during night hours Identifying and reporting any risks or concerns promptly Responding quickly and calmly to incidents or emergencies Building positive, professional relationships with customers Maintaining accurate records and logging any incidents Completing administrative tasks as needed What We're Looking For We're seeking someone who: Has a positive attitude and genuine desire to support vulnerable young people Is calm, confident, and able to communicate effectively Demonstrates inclusivity, respect, and a commitment to equality and diversity Is confident overseeing site safety and following health and safety procedures Can manage or de-escalate anti-social behaviour when necessary Has experience in supported housing or a similar setting (desirable but not essential) Other Requirements This role requires an enhanced DBS check Must be able to work on-site at Woodlands View, Telford Interviews will take place at the scheme location *Flexibility to cover additional shifts may be required, and we'll always aim to give as much notice as possible. Why join us? By joining Bromford (part of BromfordFlagship), you become part of a leading housing provider delivering community-focused services across the Midlands and South West. We have a local approach, all backed by the scale and ambition of the BromfordFlagship group. Join us to help create communities where people can feel secure, and thrive. For more information, please refer to the full job description attached to this advert. If you feel you can make a difference in this role, apply by Thursday 30 October 2025 About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.