Job Title: Operations Manager
Location: Sharston, M22 4SN
Salary: GBP45,000 : GBP60,000 per annum, dependent on experience
Job type: Full time, Permanent
About Us:
Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers liability, serious injury, clinical negligence, occupiers and public liability, road traffic accidents and industrial disease.
We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20 year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK.
Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector.
About The Role:
Due to continued growth and expansion, we are seeking an experienced and driven Operations Manager.
The Operations Manager is responsible for driving data:led decision making, systems performance, and cross:functional operational support across the firm. This role sits at the intersection of technology, data, legal operations, and business process : providing the analytical rigour and operational structure that enables both legal and non:legal functions to operate effectively.
The Operations team also handles key business processes in support of other business functions and this role will involve the management of both data focussed and more traditional operations roles
Responsibilities:
* Responsible for the firms operational data infrastructure, ensuring accuracy, consistency, and accessibility of business:critical data across systems.
* Lead the development and governance of management information (MI) reporting, providing actionable insight to senior management and department heads.
* Leadership of the data analytics team in production and maintenance of dashboards and reporting tools (e.g. Power BI, SQL:based reports).
* Working with various stakeholders directly and in through supervision of the data team to identify improvements and additions to existing reporting suites.
* Liaise with compliance and risk functions to ensure operational processes reflect regulatory requirements (e.g. SRA, GDPR).
* Working with the Development team, Business Analyst, Project Manager as required to ensure a joined:up approach to systems and compliance.
* Lead or contribute to firmwide operational projects such as system migrations, reporting re:platforming, or process standardisation initiatives.
* Maintain operational process documentation and ensure procedures are kept current, accessible and adhered to.
* Monitor operational risk indicators and escalate emerging issues to senior management with appropriate remediation recommendations.
* Contribute to the firms AI and data strategy, including identification of use cases, vendor assessment, and governance framework development.
* Work with other companies within the group to ensure effective systems and data management between companies.
Person Specification:
* Experience in senior operations roles, ideally within a legal or other professional services firm.
* Demonstrable expertise in data management, MI reporting, and business intelligence tools (e.g. Power BI, Tableau, or equivalent).
* Strong working knowledge of relational databases and querying (SQL), with an ability to interrogate and manipulate data to derive business insight.
* Experience using case management systems or CRM and understanding how data flows in and out of such systems.
* Experience managing or influencing cross:functional operational projects in an environment with multiple stakeholder groups.
* Strong commercial awareness with an understanding of how operational performance connects to financial outcomes.
* Comfortabl