Overview
German Speaking Customer Service Representative — £24,000 / £12.73ph • Nottingham (hybrid) • Hours: 36.25 M-F 8 am - 4 pm
Harper Recruitment Group is working in partnership with a leading company who are looking for a German Speaking Customer Service Representative to support their wholesale and retail customers.
Responsibilities
* Responding to customer queries regarding orders via email and telephone
* Processing orders and entering details into in-house systems
* Supporting with delivery queries
* Managing returns and refunds
* Liaising with and coordinating couriers
* Authorising credit notes strictly following company guidelines
* Producing correspondence and confirmation via email
* Demonstrating and developing knowledge of product lines
* Other administrative or customer service tasks to support the wider teams
Qualifications
* Fully fluent in German and English
* Able to take on product knowledge
* Previous customer service experience
* Experience using Microsoft Excel
What’s in it for you?
* Supportive and diverse company culture
* Hybrid working - 2 days in the Nottingham office
* Casual dress code
* Development opportunity in a global company
About Harper Recruitment Group: Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Visit our website today for a list of live vacancies or to send an up-to-date CV.
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