Prentis Gweithrediadau Cwsmeriaid | Customer Operations Apprentice - Newport - Newport, Wales
Salary: National Living Wage
Be you
Be empowered
Be a Transport for Wales Apprentice
Customer Operations Apprenticeship
Contract type: this is a two-year fixed-term contract
** Note: You must hold the relevant right to work in the UK for the duration of the Apprenticeship Academy. We are not currently able to provide sponsorship.**
Our Apprenticeship Academy
Whether youre making your first transition into employment or changing careers and would like the opportunity to gain further qualifications without following the traditional educational route, an apprenticeship with us could be just the ticket to help you achieve your career goals and aspirations.
We firmly believe that everybody deserves opportunities to access apprenticeships and our aim is moving towards a diverse organisation at all levels. We want to be fully representative of our diverse communities across Wales.
The Role
The Customer Operations Apprentice will undertake a two-year defined programme, blending formal learning and practical experience which will contribute to the development of Customer Operations projects throughout Wales.
Role responsibilities
* Youll develop an awareness of operational competencies by shadowing safety and non-safety critical tasks, to develop your station knowledge and experience.
* Youll support stations and bus interchanges, by assisting customers and responding to operational challenges such as disruption, in order to support reinstatement of the smooth running of operations.
* Youll be contributing to the enforcement of fare polices on the gate line and the booking office, by undertaking tasks such as ticket checks, to support revenue protection.
* You will check customer information in a variety of settings, such as on platforms and via our online app, ensuring customer information is accurate, relevant and up to date. These findings will then be used to inform key stakeholders (including Control) of necessary customer service changes required.
Who were looking for
* A desire to learn and develop your knowledge of public transport operations.
* IT skills with good knowledge of Microsoft Office software
* Pass the testing within the initial application process. This testing is used to uncover alignment to our values, behaviour and core apprentice attributes, all of which can be found above.
* Youll need to be available to start the Apprenticeship Scheme in early September 2026.
*Please include all your relevant qualifications as listed in the essential and desirable criteria for the role. We wont be able to consider your application otherwise.
Is it right for me?
To help you decide, have a think if these apply to you.
* Most of our apprenticeships are open to anyone over the age of 16 and theres no upper age limit. Please note that for safety critical roles the minimum age will be higher.
* You must not have already achieved a similar or higher-level qualification in the apprenticeship role you have applied for. For example, if you have a degree in Engineering, you will not be eligible to apply for an Engineering apprenticeship. However, you could apply for another apprenticeship in a different profession, such as Finance.
* You will not be eligible for an apprenticeship if you are enrolled in/studying towards another qualification, as the apprenticeship is a full-time role with study commitments.
Welsh Language Skills
While not essential for this role, Welsh language skills would make a great addition to your application.
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.
Equal Opportunities
Were changing the way the transport industry looks. By celebrating and embracing differences, were building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."
Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. Were building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.
Next steps
See attached Job Description for further details and how to apply. If you want to find out more about what were doing in Wales, see our Annual Report.
Once youve submitted your application, well invite you to a friendly and relaxed assessment day, followed by a final interview.
Were a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above.
However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.
At TfW, were looking to see your skills, potential, and enthusiasm. While we fully support the use of AI as a tool for learning, we want to assess applicants based on their own abilities. Therefore, applications must be completed without AI assistance. If AI content is identified, unfortunately, we wont be able to consider the application.