Job Description
Head of Engineering
Newcastle (Hybrid – 2 days per week onsite)
£110,000 + benefits
Overview
We’re working with a growing Managed Service Provider (MSP) based in Newcastle who are looking to appoint a Head of Engineering to lead their internal engineering and technical delivery function.
This role will focus on overseeing the design, implementation, and support of customer environments across Microsoft and cloud-based technologies, while also improving internal engineering standards, delivery processes, and team capability.
You’ll be responsible for leading a team of engineers and technical leads across BAU, project delivery, and escalations, ensuring high-quality service to a range of SME and mid-market clients.
Key Responsibilities
* Lead the engineering function across project delivery, BAU support, and escalations
* Manage and develop a team of engineers, senior engineers, and technical leads
* Oversee technical delivery of infrastructure, cloud, and Microsoft 365 projects
* Act as escalation point for complex technical issues across customer environments
* Ensure consistent service quality across managed services and project work
* Improve engineering processes, documentation, and operational efficiency
* Work closely with Service Delivery, Projects, and Account Management teams
* Support pre-sales and solution design where required
* Maintain alignment with Microsoft and cloud best practices
* Drive continuous improvement across tooling, automation, and monitoring
About You
* Experience in a senior engineering leadership role within an MSP, IT services, or managed services environment
* Strong technical background in Microsoft stack (M365, Azure, Windows Server, Active Directory)
* Good understanding of networking, security, and cloud infrastructure
* Experience managing technical teams in a fast-paced support and project environment
* Comfortable handling escalations and making decisions under pressure
* Strong stakeholder management skills across technical and non-technical teams
* Ability to balance operational support with project delivery
Benefits
* £110,000 salary
* Hybrid working (2 days onsite in Newcastle)
* 25 days holiday + bank holidays
* Private healthcare
* Pension contribution
* Training and Microsoft certification support
* Flexible working culture
* Opportunity to shape engineering function within a growing MSP
Additional Information
This is a hands-on leadership role within a fast-moving MSP environment. You’ll need to be comfortable switching between strategic leadership, operational oversight, and occasional deep technical involvement when required.
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