Purpose of the Role · Ensuring compliance with all applicable legislation, including Environmental and Health & Safety requirements. · Promoting continuous improvement in customer service, recycling performance, waste reduction, and reuse. · Traveling around the county to provide visible leadership to remote teams and conducting frequent inspections relating to service provision and compliance. · Engaging with the public in person, on the phone, and through written communication. · Investigating accidents, incidents, complaints, and customer inquiries, providing full and reasoned responses. · Challenging service users who may fraudulently access free public services. · Making reasoned and evidenced decisions on service provision during weekends on behalf of senior management. · Using initiative and creativity to solve complex problems within the framework of applicable legislation and council policy. · Maintaining infrastructure, plant, and machinery at recycling centres. · Communicating effectively with contractors to ensure continuous service delivery. · Identifying and placing orders for goods and services related to the role and managing invoice payment approvals. The successful candidate will demonstrate: · Leadership and management skills in dealing with front-line staff. · Experience managing Health and Safety, preferably backed by a relevant qualification. · Proven ability to improve services by managing a team effectively. · The ability to interact with the public and communicate policies and legislative restrictions clearly, respecting Hertfordshire's diverse population. · Proven experience managing operations similar to Recycling Centres. · Daily access to a vehicle and the ability to travel across the county as required. Desirable Qualifications and Skills · Level 4 COTC qualification relevant to managing civic amenity sites (HCC will provide training during probation if not already held). · IOSH Managing Safely or NEBOSH qualification. · Experience in the waste industry, including legislation and operations. · Understanding of working within a political environment