PSA Operative FTC 10 Months/39.5 hours/3 days, 3 nights 12-hour shift with 6 days off RAF Brize Norton, OX18, 3LX Salary: £28,658.23 plus benefits Serco is looking for a PSA Operative. The PSA is responsible to the Shift Supervisor for the efficient running of the Air Terminal. The PSA is required to provide all aspects of passenger pre-flight check-in, security, aircraft boarding, aircraft deplaning and post flight arrivals, whilst maintaining high levels of customer service and service excellence. Main Accountabilities: Take responsibility for the safety and wellbeing of yourself, your team, and any visitors, following all relevant laws and RAF Brize Norton safety procedures. Ensure your actions do not harm the environment and follow the Environmental Protection Act and RAF Brize Norton environmental guidelines. Treat everyone fairly and value different backgrounds, addressing any bullying, harassment, or discrimination quickly and firmly, and applying SERCO and RAF equality policies. Follow all data protection requirements and seek guidance from the Station Data Protection Officer when needed. Use the RAF Brize Norton Stress Management and Resilience Policy to support your team and help manage operational pressures. Maintain a high standard of dress and deportment, remembering you are working in a high-profile environment. Ensure that you are fully conversant with the Immigration regulations and documentation requirements for all UK, EU and non-EU National passengers. The regulations are to be strictly adhered to. You are responsible for producing, legible and accurate manual passenger manifests. Assist in the production of all pax related paperwork. The courteous reception and processing of all passengers and their documentation whilst departing, arriving, or transiting through RAF Brize Norton. The manning of the front passenger desk telephone 24/7, where possible, on a rotational basis throughout your shift cycle. Deal with all passenger inquiries with patience, understanding and a positive attitude. Ensure the Air Terminal is maintained to a high standard of cleanliness and hygiene, including the Air Terminal surrounds and car park. Ensure that the VIP lounge is always kept immaculately clean and tidy. Lounge must be locked when not in use. Report all BAGLOS/TROBAGS to your SPSA and raise all necessary paperwork. You are to ensure that you always wear the correct PPE, i.e., Ear defenders, Hi-Viz vest/coat and protective footwear (this is not an exhaustive list). Serco uniform as mandated by the Passenger and Cargo Services Supervisor is deemed to be PPE. PSA employed in the Air Terminal are responsible, to the SPSA, for maintaining a close liaison with the following: - The duty ATLO. - ATSy. - DMO Compassionate Cell. - In theatre FMCCs. - JAMC at South Cerney. - Gateway House Hotel. - Brize Norton Transport. - Outside booking agencies. - The cleaning staff. Any other tasks detailed by the P&CSM What you will need to do the role: Full UK drivers’ licence Be SC cleared or have no problems obtaining it. Dangerous Goods Awareness Aircore Human Factors Manual Handling Airfield Access Permit What we offer: Salary: salaries with annual reviews Pension: Up to 6% contributory pension scheme Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. defencejobs