Support & planning officer

Job Description

Support & Planning Officer | 3 months temp initially | Immediate Start | Full-time Mon-Fri | Based in Bolton

Your new company
I am currently working with a forward-thinking social housing provider committed to delivering high-quality homes and services that support thriving communities. With a strong focus on customer experience, compliance, and operational efficiency, I am looking for a Planning & Support Officer to help drive effective service delivery across our housing operations.
Your new role
As a Planning Officer, you will play a key role in coordinating and optimising the scheduling of works and services across the organisations housing stock. You’ll ensure that resources are effectively planned, appointments are managed efficiently, and customers receive a reliable and responsive service.
This role sits at the heart of business operations, working closely with repairs teams, contractors, and customer service colleagues to deliver excellent outcomes for residents. Currently, the business is readying itself for a large system transformation, and you will be an integral part of supporting the smooth transition, ensuring the workload is managed correctly:
Key Responsibilities

• Develop and manage daily and weekly work schedules for repairs, maintenance, and housing services
• Allocate work to operatives and contractors to ensure efficient use of resources
• Monitor progress against plans, adjusting schedules to respond to changing priorities
• Ensure appointments are booked and managed in line with service standards and resident expectations
• Liaise with internal teams and external contractors to coordinate service delivery
• Identify and resolve scheduling conflicts, delays, or service issues
• Maintain accurate records and produce performance reports on service delivery and productivity
• Support continuous improvement by identifying opportunities to enhance planning processes

What you'll need to succeed You will be an organised and proactive individual with a strong eye for detail and the ability to work in a fast-paced environment.

• Excellent planning and organisational skills
• Strong communication and stakeholder management abilities
• Ability to prioritise and manage multiple tasks under pressure
• Customer-focused approach with a commitment to service excellence
• Confident using systems and data to inform decision-making

Experience & Skills

• Previous experience in a planning, scheduling, or coordination role
• Experience within social housing, property services, or repairs & maintenance is highly desirable.
• Strong IT skills, particularly in housing management or scheduling systems and Microsoft Office
• Understanding of operational service delivery and performance targets
• Experience working with contractors or field-based teams is an advantage

What you'll get in return You will get the opportunity to work with a fantastic organisation as part of an extremely experienced team. This is a very exciting time for the organisation, and you will play a key part in the transformation project. You will be paid £19.62 per hour, inclusive of holiday pay, and will work 36 hours per week (Monday-Friday). You will work on site full time and there is free parking on offer. This role is to start at short notice and will last until the end of September 2026. There is also an opportunity for the role to be extended depending on performance and business needs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4806009