Job Types: Full-time, Part-time, Permanent
Pay: Up to £12.50 per hour
Expected hours: 37.5 per week
We’re building a brand-new, high-performing Finance Lead Generation Team at our Gillingham Head Office, and this is your opportunity to get in right at the start. In this role, you’ll support the Lead Generation Manager in delivering a professional, finance-first customer journey from first enquiry through to qualified appointment.
You’ll handle finance led customer enquiries, conduct soft credit searches and hard, submit finance proposals, and ensure all customer data is captured accurately. This is an exciting opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys working with both customers and internal sales teams.
If you’re ambitious, enjoy talking to people, and want to be part of a team that’s reshaping how customers buy their cars, this is where your journey begins.
Roles and Responsibilities
Engaging with finance-led customer enquiries - Both inbound and outbound calls, delivering a professional, customer-focused experience every time.
Managing customer journeys and live interaction - identifying those checking their credit profile, converting them into full finance proposals, and turning approvals into confirmed appointments.
Connect with customers who are ready to upgrade into a newer car for a similar monthly payment, helping them make confident, informed decisions.
Maintaining accurate records in our CRM system, ensuring every lead, contact, and proposal is logged, tracked, and followed up to maximise conversion.
Upholding the highest standards of compliance and quality assurance, ensuring every interaction aligns with our regulatory, ethical, and customer service commitments.
What We Offer
Competitive base salary with a performance-related bonus rewarding great results the better your conversion rates, the bigger your rewards.
Flexible working options, including weekday and weekend shifts, full-time and part-time opportunities designed to support both work-life balance and outstanding customer service.
Full training in finance and automotive retail, giving you skills that will grow your career in a thriving, fast-paced sector.
Clear progression opportunities within our Financial Services division and across the wider Big Motoring World Group.
All our calls are recorded for monitoring and training purposes.
Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited.
Company number 04742605. Registered in England and Wales.
Bapchild Motoring World (Kent) Ltd is authorised and regulated by the Financial Conduct Authority (FCA), FCA Registered Number 686118, for credit brokering activities. It is a Credit Broker, not a lender, and offers a limited range of finance products.
We receive a commission from lenders for introducing you, which may influence the finance options presented. Details of the commission will be disclosed at a suitable time before the conclusion of your finance agreement.
Bapchild Motoring World (Kent) Ltd t/a Big Motoring World is an Authorised Representative of AutoProtect (MBI) Limited, authorised and regulated by the FCA for Insurance Distribution (Firm Reference Number 312143). You can verify our authorisations on the FCA's Register or by contacting the FCA on 0800 111 6768.
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