About the role
As a NDC Operative, who is responsible for supporting daily warehouse operations including goods receipt, storage, order picking, and dispatch. The role ensures compliance with quality standards, SOPs, and safety regulations while meeting operational KPIs.
Tell me more, tell me more…
Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:
You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.
Shifts: Monday to Friday (37.5 hours)
AM shift = 7.30am - 3.30pm - (30 min lunch break)
PM shift = 1.00pm - 9.00pm - (30 min lunch break)
Roles and Responsibilities:
* Identification of correct contacts to engage regarding their services with Virgin Media O2 using both internal systems and public information available.
* Proactively contact identified customer contacts by phone to inform them of service retirements and discuss their account implications.
* Handle inbound calls from customers seeking information about the changes, addressing their concerns and queries with empathy and efficiency.
* Educate customers about their choices, including terminating their contract, transferring services to another provider, or exploring new options available through our sales team.
* Facilitate a seamless transition for customers opting for new services, providing comprehensive information and support throughout the process.
* Maintain accurate records of customer interactions, ensuring all relevant information is accessible for follow-up actions.
* Work closely with sales and customer support teams to ensure consistency in communication and customer satisfaction.
* Manage customer enquiries and resolve any issues with a high level of professionalism and care.
The must haves:
* GCSE (or equivalent) in Maths & English; A-Level desirable.
* Experience in warehousing and supply chain operations.
* Knowledge of SAP WM/EWM and MS Office applications.
* Attention to detail, problem-solving, and customer focus.
* Forklift license and IATA qualification (desirable).
What’s in it for you? –
Our client loves to reward their people for doing a great job.
* This is until Apr 2026
* This role provides a hybrid working access in Burgess Hill (5 days in office)
Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.
If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.
We look forward to speaking to you!