Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us inspire the team to provide outstanding customer service and create lasting memories for our customers?
As our Team Leader, you'll:
* Lead and inspire the team on shift
* Ensure our customers have an unforgettable experience
* Welcome customers, set up departments for success, or coach your team
* Provide professional and engaging customer service with high energy and enthusiasm
Our centres are typically open seven days a week, from 9am to midnight. Busiest times are evenings, weekends, and school holidays, when availability is preferred from applicants.
Requirements:
* Experience supervising a team
* Excellent customer service and communication skills
* High energy and ability to work in a fast-paced environment
* Supportive team player
* Flexibility with working hours and shifts
* Basic literacy and numeracy skills
Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun and healthy competition. We have over 75 centres in the UK and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We value diversity and inclusion, and are committed to equal opportunities, believing that a diverse workplace makes us more relevant and resilient.
Benefits include:
* Extra £0.50 per hour, paid monthly
* Access to apprenticeship and management training programs
* Optional pension plan
* Additional holiday days with service
* Ongoing training and career progression opportunities
* Free monthly game vouchers
* 30% discount on food and drink for you and up to five friends
* 50% off food while working
* Support programs for mental health and wellbeing
* Long service awards
* Charity donations upon induction
* Enhanced family leave benefits
* Healthcare cash plan options
Shift patterns:
* Weekday AM: 09:00 - 17:00
* Weekday PM: 17:00 - 00:00
* Weekend AM: 09:00 - 18:00
* Weekend PM: 16:00 - 01:00
Details may vary by centre. You will receive thorough induction and ongoing training to support your success and career development.
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