Account Manager
Location: Bognor Regis - Office based
£35,000
The Opportunity
We are working confidentially with a successful and growing organisation to recruit an Account Manager who thrives on building strong customer relationships and driving long-term value. This is an excellent opportunity to join a business with an outstanding culture, modern facilities, and a genuine commitment to employee wellbeing and development.
The Account Manager will play a key role in managing and growing existing customer accounts, ensuring exceptional service while identifying opportunities to increase revenue and gross profit. You'll work closely with a collaborative sales team and internal stakeholders to support wider commercial objectives.
About the Role
As an Account Manager, you'll be the trusted point of contact for a portfolio of established customers. Your focus will be on nurturing relationships, ensuring customer satisfaction, and uncovering opportunities for growth through proactive account management.
Key Responsibilities
Manage and develop relationships with assigned existing customers
Act as the primary point of contact for customer enquiries and ongoing account needs
Proactively nurture accounts to drive retention and growth
Create, present, and follow up on customer proposals and quotations
Process customer orders accurately and efficiently
Identify upsell and cross-sell opportunities within existing accounts
Maintain an accurate and up-to-date sales pipeline
Manage and update the CRM system, ensuring all customer interactions are logged
Use internal systems and tools to support account management and reporting
Work collaboratively with the wider sales team to achieve individual and company targets
Liaise with internal teams to ensure smooth delivery and outstanding customer satisfaction Requirements
Previous experience in Account Management or a customer-facing sales role (desirable but not essential)
Strong relationship-building and account management skills
Confidence in creating and following up proposals and quotations
Good attention to detail
IT literate, with experience using CRM systems and Microsoft Office (or similar tools)Key Behaviours & Attributes
Friendly, positive, and optimistic approach
Highly self-disciplined with excellent time management skills
Confident and professional telephone manner
Strong written and verbal communication skills
A collaborative team player with a proactive mindset
Highly organised with strong attention to detailBenefits
Competitive salary package
Free lunch provided daily
Onsite gym facilities
Company pension scheme
Holidays: 24 + 8
Excellent company culture with a supportive, people-first environment
Modern offices and a collaborative working atmosphere