Account Manager
If you enjoy building long-term customer relationships, managing key accounts and delivering an exceptional customer experience, this is an opportunity to join a growing organisation where customer engagement is genuinely valued. Were looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery exceeds expectations.
BASIC SALARY:£34,000
Benefits
* Uncapped commission, paid quarterly (OTE £1000 per quarter)
* 25 days annual leave plus bank holidays
* Health cash plan
* Employee assistance programme
* Life assurance
* Workplace pension scheme
* Eye care scheme
* Free parking
Location
This is an office based role, based in Irthlingborough.
Commutable Locations
* Wellingborough
* Rushden
* Higham Ferrers
* Raunds
* Kettering
* Bedford
* Northampton
* Thrapston
Job Description
As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. Youll work closely with internal departments and external stakeholders to support customer requirements, meet agreed SLAs and identify opportunities to grow existing accounts. This is a fast‑paced, customer‑focused role where organisation, communication and relationship management are critical. Youll act as a key point of contact for clients, ensuring projects, documentation and customer communications are delivered accurately and on time.
Day to day you will:
* Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
* Conduct regular customer reviews and maintain strong working relationships with key stakeholders
* Identify opportunities for account growth through upselling and cross‑selling services
* Coordinate customer requirements internally with sales, scheduling and operational teams
* Manage customer documentation, certification and training records accurately and efficiently
* Support contract renewals, pricing discussions and ongoing account development
* Resolve customer queries, complaints and escalations professionally and efficiently
* Maintain accurate CRM records and support wider customer engagement initiatives
Person Specification
You will:
* Have experience within a busy B2B sales, account management or customer engagement environment
* Possess excellent customer service and relationship‑building skills
* Be highly organised, with strong time management and attention to detail
* Have strong communication skills, both written and verbal
* Be confident managing customer queries, escalations and ongoing account activity
* Ideally have experience within construction, training, education or related sectors, although this is not essential
Company
We are a well‑established, growing B2B organisation operating across the training, compliance and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively and in line with industry standards.
Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
REF: SM18494
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