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Our client is an established and successful IT MSP / hosted Telephony Provider. They are looking to recruit an experienced, Technical Network Consultant to join their business.
Key Responsibilities
1. Install, support and maintain hosted & Avaya IP Office, hosted telephony, LAN/WAN equipment.
2. Design, install, test and maintenance of CAT5e, CAT6, and Cw1308 cable schemes
3. Provide support on connectivity including PSTN, ISDN, SIP, ADSL, FTTC and Leased Lines
4. Installation/configuration and fault finding of SIP services
5. Configuration and maintenance for routers
6. Providing Telephone/Remote and On-Site support & installation for customer devices and related software, network servers, and storage
7. Providing Support for Windows 7/8/10, Server 2008//2012/2016, SBS 2008 and SBS 2011, Mac OS, Android and IOS
8. Diagnosing and resolving issues with Remote Desktop Servers, Folder Redirection and Remote Applications
9. Responsible for managing own workload and to ensure tickets can be progressed correctly, referring to our Service Desk Manager if required
10. Creating, amending and administering Active Directory/MS Exchange and Office 365 accounts for customers
Skills and experience required:
* The ideal candidate will have knowledge of telephony and the technology market
* Knowledge of Microsoft Office 365 Installations and Migrations.
* Good understanding of networks, WAN, LAN, switching, routing security and SIP trunks
* Experience of engineering activity with telephone systems, IT networking and IP Addresses.
* IT skills including experience with Microsoft Excel, Word and Outlook.
* High level of customer service with exceptional telephone manner
* Ability to work in a fast-paced environment
* Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines
* A flexible and positive approach toward problem solving.
The role is office based with field-based customers. You must be prepared to travel for business, a company vehicle is provided for on-site visits.
Hours:
Monday to Friday 40 Hours per week
Salary:
£24,000 to £28,000 (depending on experience)
25 Days holiday, plus Bank Holidays
Pension Scheme
Private Medical
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