The Role
The Head of IT is responsible for overseeing the organisation's core technology stack, with specific accountability for managing File Dynamics, its supporting infrastructure and associated services. They will define and deliver the technology strategy, ensure technology reliability and security, and drive continuous improvement across systems, tooling, processes and supplier relationships.
The role acts as a bridge between strategic technology direction and operational execution - ensuring systems are stable, secure, well-architected and aligned to current and future business needs.
The ideal candidate will need to be confident and have experience in dealing with Board level and senior leadership and will expect to present regularly on performance and strategy updates.
Experience in managing outsource provision, building control frameworks that provides assurance to the business and has led technology strategic reviews, change and execution.
Key Responsibilities
Technology Strategy & Roadmap
Develop and maintain the organisation's technology strategy and multi-year roadmap
Translate strategic goals into actionable technical plans, ensuring alignment with business priorities
Partner with Strategy, IT, Operations and supplier teams to ensure delivery against agreed outcomes
Identifying emerging technologies, trends and opportunities that could enhance performance, automation and resilience for the future
Technology Stack Ownership
Own the end-to-end lifecycle of the technology stack, including infrastructure, applications, integrations and monitoring tools
Maintain architectural documentation, standards and minimum service expectations
Oversee capacity and performance planning to ensure scalability and resilience
File Dynamics Management
Act as the primary technical owner for File Dynamics, ensuring platform meets service levels, roadmap commitments and compliance standards
Maintain strong supplier governance including performance reviews, audit readiness and issue remediation
Manage integration touchpoints, platform configuration and change cycles
Infrastructure, Security & Vulnerability Management
Ensure technology infrastructure is stable, secure, patched and compliant
Lead vulnerability management processes with InfoSec and suppliers
Oversee monitoring and alerting frameworks for early detection and response
Ensure adherence to technology and information security policies
Change, Release & Incident Management
Oversee technology change cycles including release planning, testing and deployment
Partner with Change/PMO for smooth delivery
Lead incident management including root‑cause analysis
Supplier & Tender Management
Lead technical input into tenders, supplier evaluations and contract reviews
Maintain strong supplier relationships ensuring service performance and value
Define and monitor SLAs and KPIs
Stakeholder Engagement & Communication
Work with stakeholders to understand requirements and translate into solutions
Communicated technology performance, risks and roadmaps
Present updates at governance forums to provide ongoing assurance that all risks are being managed effectively
Skills and Experience Required
Technical Skills
Strong understanding of infrastructure
Experience with monitoring, alerting and observability
Knowledge of cybersecurity principles and vulnerability management
Understanding of integrations, API's and application ecosystems
Experience managing third‑party technology platforms
Professional Experience
Experience in technology management or technical operations roles
Experience setting and delivering technology strategy
Experience with change management and vendor governance
Familiarity with tender processes and contract management
Behavioural Competencies
Strategic thinker with strong decision‑making
Strong communicator able to translate technical detail
Proactive, structured and outcomes‑driven
Influential with stakeholders
This role will be on a 12 month Fixed Term Contract.
Disability Confident Leader
As a Disability Confident Leader, for candidates with a disability or long‑term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email bridie.nagle@admiralgroup.co.uk or contact us on 07796062930. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
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