Job Title: IT Helpdesk Technician (1st Line Support) - Hybrid / Harrogate
Location: Harrogate (3 days office / 2 days home)
Salary: Up to c.£30,000 DOE + Generous Weekend and Bank Holiday On-Call Allowance
Why Apply?
This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technology-driven environment, supporting a leading private sector organisation during a transformative migration to Microsoft Azure. You'll be part of a forward-thinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide.
IT Helpdesk Technician Responsibilities
1. Deliver 1st line IT support both remotely and on-site
2. Manage and resolve incidents via the IT Service Management platform
3. Configure, deploy, and maintain laptops, desktops, and corporate devices
4. Support Microsoft 365 suite including Teams, SharePoint, and Exchange
5. Manage Active Directory and Microsoft Entra ID (formerly Azure AD)
6. Oversee device management and security through Microsoft Intune
7. Provide VoIP support (3CX) and assist with basic networking issues (DHCP, DNS, VPN)
8. Support Apple devices, including iPads, MacBooks, and macOS
9. Contribute to hybrid cloud migration projects and internal IT initiatives
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