SENIOR PERSONAL INJURY CLAIMS HANDLER
Role: Senior Personal Injury Claims Handler
Type: Full-time, Permanent
Location: Bolton
Hours: Monday - Friday, 9am - 5pm
Salary: £32,000 - £40,000 (depending on PI/Credit Hire expertise + CII level)
About the Opportunity
We're working with a well-established insurance business expanding its Personal Injury department. Theyre looking for a Senior PI Claims Handler who can independently manage complex and high-value cases, contribute to decision‑making, and act as a technical point of support for the wider team.
Key Responsibilities
* Manage a full caseload of complex PI claims.
* Lead liability investigations, including your own enquiries.
* Make decisions on high-value and multi-track cases.
* Work with internal departments to drive claim strategy.
* Handle litigation where needed, seeing files through end‑to‑end.
* Support less experienced handlers with technical guidance.
* Deliver an outstanding service to customers, suppliers and partners.
Skills and Experience
* Significant PI claims experience (multi‑track preferred).
* Strong technical capability in liability and quantum.
* Able to independently run complex cases.
* Excellent investigative and decision‑making ability.
* Confident prioritising a busy, varied caseload.
* CII qualified (or working towards) DIP/ACII desirable.
* Strong relationship‑building skills.
Benefits
* Length‑of‑service holiday increases
* Birthday day off + seasonal half‑day
* Holiday buy/sell
* Contributory pension
* Staff discounts and social events
* Support with professional qualifications
* Free on‑site parking
* Clothing allowance
* Cycle‑to‑work
* Cash bonus scheme
* On‑site mental health & first aid support
* And more
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