E are looking for someone to join our support team to provide 3 rd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider.
The role is to support and operate enterprise infrastructure within a managed hosting and data-centre environment. The role will suit 3rd line engineers with solid, hands-on experience across compute, virtualisation, storage and networking, who are comfortable working within operational processes and shared service models.
Responsibilities
Co-ordination and Ownership of support tickets
Troubleshooting skills in Active Directory, VMWare, Windows, Storage, Backups and Networking
Liaising with 3 rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
Provision of 3 rd line technical support to internal and external customers, maintaining service levels
Performing daily health checks of cores service platforms
Performing regular maintenance and patching of core service platforms
Creating and maintaining technical knowledgebase documentation
Required Skills & Qualifications
Full UK Drivers license
3rd line Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking)
Effective Communication
Excellent Customer Service Skills
Effective Team Player
Attention to Detail
Fantastic career opportunity. Apply now for an immediate interview.
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