Description
The overall purpose of this role is to provide support for the team and to ensure the smooth and efficient running of the administrative aspects of the team’s caseload, ensuring a high level of quality and accuracy at all times.
Key Responsibilities
* Set up new matter files in hard copy and on the file management system, including policy documements and diarising of file reviews.
* Handle all basic procedural checks and actions on new files and ensure that files are distributed to Claims Handlers.
* Conduct conflict searches on new files internally.
* Chase up information relating to the case as required.
* Assist claims handlers and supervisors with their daily To Do List.
* Assume responsibility for basic financial administration and transactions relating to the case eg requesting payments, dealing with accounts queries, office debits.
* Maintain accurate management and client information on an ongoing basis, in line with client protocols. Generate monthly reporting on cases for client review, using Excel and renewal reports as requested.
* Conduct billing administration, with input from case managers as required.
* Conduct post completion administration, including the archiving of closed files.
* Undertake basic clerical tasks on behalf of the team eg electronic filing, updating records and photocopying.
Skills, Knowledge and Expertise
Technical Skills & Experience:
* Educated to GCSE level or equivalent with minimum C grade passes in Maths and English.
* Previous experience in an administrative role is essential. Ideally, this would be within a professional services environment.
* IT literate with a good working knowledge of Word and Excel.
* Knowledge/previous experience of database systems would be an advantage.
* Good keyboard skills are also essential.
Personal Skills:
* Quality and customer service oriented with a concern for accuracy and an eye for detail.
* Enthusiastic and flexible.
* Willing to contribute and support others as part of a team effort.
* Able to work to deadlines and prioritise own workload effectively.
* Able to progress tasks using own initiative, seeking guidance and input from others where appropriate.
* Confident oral and written communication skills.
We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.
Note for Recruitment Agencies
DAC Beachcroft manages all vacancies via our in-house recruitment teams, prioritising direct sourcing and referrals. When external support is required, roles are released to selected agencies on our Preferred Supplier List (PSL).
Speculative CVs sent to any DAC Beachcroft employee without prior instruction from our recruitment teams (LLP and CSG) will not be accepted, and no fees will be payable.
For PSL queries, please contact: recruitment@dacbeachcroft.com or csgrecruitment@dacbeachcroft.com
We are a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We are market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-five housebuilders.
We are a fast-growing international business with offices around the globe. In addition to our 11 UK offices, we also have offices in Bogota, Buenos Aires, Dublin, Lima, Los Angeles, Hong Kong, Madrid, Mexico City, Milan, New York, Paris, Rome, Santiago de Chile, and Singapore plus a representative office in Miami and broad network of affiliations across the globe.
At DAC Beachcroft we are committed to and recognise the importance of equity, diversity and inclusion across the board, including and beyond the protected characteristics. We take decisions based solely on merit. We value, welcome and seek out people with different backgrounds and life experiences, perspectives, beliefs, ways of thinking and identities.