Please note that internally we call this role an Operations Administrator.
We're open to both part and full time applications.
The Role
In this role, you will work closely across our Customer Care and Maintenance departments, providing essential administrative support to ensure a seamless aftercare experience for both residential and commercial clients. You will also play an important part in supporting our Operations team and Health & Safety function, assisting with the preparation of reports, compliance documentation, and day-to-day coordination tasks.
This is a highly varied position that will see you liaising with colleagues, sub-contractors, and residents, requiring excellent organisational skills, clear communication, and a strong attention to detail to keep everything running smoothly.
Duties and Responsibilities
* Accurately log defects onto internal database, track progress, and ensure records are kept up to date at all times in order to provide timely updates to residents, clients, and colleagues.
* Work closely with sub-contractors to schedule, issue, and follow up on work requirements. Ensure all parties are informed of expectations, timelines, and completion standards.
* Act as a first point of contact for homeowners and residents, confirming maintenance issues and defects, providing clear communication on next steps, and ensuring a high level of customer care.
* Track and monitor sub-contractor performance, recording outcomes in Excel, and escalating issues when required to maintain quality standards.
* Assist in the home handover process by preparing and managing Homeowner User Guides (HUG packs), coordinating demonstrations, and ensuring residents receive clear guidance on the use and maintenance of their homes.
* Provide administrative support to the Health & Safety function, ensuring compliance records are kept up to date and assisting with audits or inspections when required.
* Prepare and maintain departmental reports, including Health & Safety presentations and HSE compliance reports. Always compiling data into clear, accurate documents for internal and external stakeholders.
* Deliver flexible and proactive administrative support to the Customer Care and Maintenance teams, ensuring smooth day-to-day operations and assisting with ad hoc Operations projects as required.
You will have
* Previous experience in an administrative role (experience within customer care/construction and/or new homes is desirable)
* High attention to detail and accuracy in reporting and record-keeping
* Good working knowledge of Microsoft Office, particularly Excel
* Strong customer service skills and a professional, approachable manner
* The ability to multi-task and work flexibly, supporting other team members as required
Our Benefits
* Medical cash-back scheme
* Annual holiday allowance of 26 days plus bank holiday.
* Annual holiday increasing by one day every year for the first 5 years
* A day off for your birthday/an important celebration to you
* Life Insurance
* Enhanced Family Leave Pay
For more info or an informal conversation, please contact our People Director and apply via LinkedIn