Our Team Members are the most important part of our park and essential for our guest experience. We actively encourage you to have fun with, and assist our customers in having the most memorable time possible with us.
We need happy & motivated individuals that will help us do this. Could this be you?
You would be responsible for the quality, safety and standards of our park. Qualifications and / or experience in Customer Service, Food & Hygiene or First Aid are preferable but not essential.
With all roles there will be an element of cleaning when we open or close the park and during our sessions.
We need our Team Members to be "all-rounders", so you will have duties on Reception, Café and monitoring our Activity Areas. We will provide the training you need before you letting you go solo.
We have both weekday & weekend hours available and will distribute these in accordance with your availability and application of duties on shift. There are more hours available during the school holidays as we get busier and open our doors for longer.
The opportunity to progress and develop with us either in-site or within the company is also available as we expand our Brand across the UK.
If you enjoy interacting with the public and relish working in a fun environment, then this opportunity could be for you and we'd love to see you at one of our planned recruitment days.
Key Responsibilities
· Greet and assist guests with a friendly and professional attitude.
· Supervise activity areas to ensure safety rules are followed at all times.
· Monitor inflatables, attractions, and equipment to prevent accidents or misuse.
· Deliver safety briefings and instructions to guests before use of equipment.
· Provide assistance to guests with check-in, wristbands, and general enquiries.
· Respond quickly and effectively to any incidents or accidents, following safety procedures.
· Assist with parties, group bookings, and special events.
· Carry out cleaning duties, including inflatables, common areas, and toilet areas.
· Support café/concessions or front desk operations when required.
· Work collaboratively with other team members to maintain a fun, safe, and welcoming atmosphere.
Skills & Qualities
· Friendly, approachable, and confident with people of all ages.
· Strong awareness of safety and the ability to enforce rules politely but firmly.
· Good communication skills and teamwork.
· Ability to remain calm and act quickly in emergency situations.
· Reliable, punctual, and responsible.
· Energy and enthusiasm to create a fun environment.
Requirements
· Must be 16+
· Previous experience in customer service, childcare, leisure, or hospitality is an advantage but not essential.
· First Aid training desirable (training may be provided).
· Flexible availability, including weekends, evenings, and holidays
· Fun, energetic workplace as part of a growing leisure brand.
Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour
Expected hours: No less than 10 per week
Benefits:
* Casual dress
* Employee discount
* Flexitime
* On-site parking
* Store discount
Location:
* Basildon SS14 (preferred)
Work Location: In person