Store Colleague
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. Weekend shifts required.
Responsibilities:
1. Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
2. Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
3. Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
4. Eagerness to Learn: A keen interest in ongoing learning and professional development.
5. Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
6. Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
7. Flexibility: Flexible to work shifts that may include evenings, weekends, and some bank holidays.
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we're down, they lift us up. If we're lonely, they're our company. Pets improve our health, increase our life expectancy, lower our blood pressure, and make us think and care. Because pets are the best, they deserve the best.
Our trusted retail colleagues are here to give pets and their owners exactly what they need. Our Vets for Pets colleagues are their voice when they can't tell us what's wrong. Our pet groomers help them look and feel good. Our charitable foundation cares for pets and their people in need. We're one pet family with a shared love of animals. Many of us are pet owners too.
We may close this vacancy earlier than the specified closing date if we receive a sufficient number of applications, to manage applications efficiently and ensure a positive candidate experience. Our preferred contact method is via email; please check your junk or spam folder regularly.
We embrace diversity, respect, and celebrate differences. We encourage our people to be their best selves to create a better world for Pets, our Planet, and People. We aim to reflect the diversity of our communities and are committed to removing barriers to create opportunities for talent and potential. Even if your skills and experience don't perfectly align, if you believe you can contribute through your values and behaviours, we want to hear from you!
Benefits:
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in Stores
* Discretionary annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression
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