Learning Management System Administrator
28 March 2022 9:00am
Length of contract Permanent
Location Manchester
About us
PHSO is an independent national ombudsman service. We make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other public organisations. We do this fairly and without taking sides. Our service is free.
About the role
We are continuously updating and improving our Learning Management System (LMS).
We want it to offer our internal users an ever-greater learner experience. Our LMS will also be utilised as part of the Complaints Standards pilot for NHS and Central government organisations. The L&D Team is collaborating with the Liaison Team to deliver this project.
The LMS Administrator will play a central role in designing, implementing, and testing new functionality in the LMS, whilst providing front-line support to our internal users.
You will provide comprehensive LMS administration support to the Learning and Development (L&D) team, ensuring all defined administrative processes and activities are carried out in a timely, accurate, and efficient manner. You will be encouraged to make proactive suggestions for change and improvements and provide professional and customer-focused support to the business.
• Provide excellent customer service and act as the first point of contact for queries from internal and external customers
• Manage staff changes using HR and L + D systems, updating employee records, liaising with managers and keeping colleagues informed of training activities
• Ensure accurate and timely record keeping of documents on SharePoint
• Develop and maintain administrative support for Learning Management Systems projects
• Provide support to the L + D team, ensuring systems and processes work effectively
• Provide comprehensive support to the L+D department including projects, initiatives and team away days
The Successful Applicant
Essential:
• Knowledge of Microsoft Office applications
• Able to prepare reports, minutes and general correspondence
• Experience on Totara (or similar) learning management systems
• Building and maintaining strong relationships at all levels
• Can organise meetings and take minutes
• Experience working in a customer focussed environment
• Excellent attention to detail
• Flexible and adaptable in their approach to working
• Be confident in suggesting changes to the system and able to influence others
What's on Offer
• Salary of £20,594
• Civil service pension scheme (Min. 26.4% employer contributions)
• 30 days holiday + bank holidays
• Flexible working and 'flexi days' - if you work more than your standard hours you can take up to two flexi days per month
• 24/7 support Employee Assistance Programme, including free counselling, bereavement support and health advice.
• Premium access to Headspace mindfulness and wellbeing app
How to apply
To apply, please submit an up-to-date CV detailing your experience that best fits the essential criteria outlined above.
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