Overview
Online Learning Platform Lead
Location: St Austell
Salary: £28,000 FTE
Terms & Conditions: Full Time (37 hours/52 weeks), Support Contract
Closing Date: 14 September 2025
Interview Date: TBC
About the Role
Based at our St Austell campus, this role is all about supporting adult learners to succeed through our online courses with The Skills Network and Learning Curve. You'll oversee learner engagement, allocate learners to Assessors and IQAs to ensure timely marking, and provide clear communication, advice, and guidance to help learners stay on track. The role also involves managing registrations with exam teams and awarding bodies, ensuring completions and accurate destinations, and preparing key data for reviews, audits, and meetings. You'll champion high professional standards, contribute to quality assurance and compliance, and work collaboratively with colleagues to deliver an outstanding student experience with excellent achievement rates. To succeed, you'll bring strong organisational, communication and ICT skills, alongside the ability to analyse data, solve problems, and make a real difference to our learners' journeys.
Skills & Experience
We are looking for someone with a proven ability to manage their own time and workload effectively, with experience of thriving in a busy environment and working under pressure. You will bring a strong background in managing online learning platforms and handling customer service enquiries with professionalism and care. Excellent communication and ICT skills are essential, alongside the ability to analyse data and present information clearly.
You will hold a minimum of a Level 3 qualification relevant to the role and demonstrate a commitment to equality, diversity, and sustainability. Knowledge of verification practices and employment law relating to associate workers will be an advantage, as will a full driving licence with access to your own transport. Personally, you will be highly organised, flexible, and able to meet targets and deadlines, with the confidence to work independently as well as collaboratively within a team. You will also be committed to continuous improvement, acting on learner feedback, and willing to further develop your skills to meet the needs of the role.
Benefits
* Generous annual leave schemes - 25 days per annum for support roles, plus a paid Christmas closure of two weeks for most roles.
* Access to generous occupational pension schemes for teachers and support staff.
* Flexible and supportive family friendly working practices.
* A range of staff development activities available and all employees have access to free tuition on many of our courses.
* A range of health and wellbeing initiatives to our employees including access to free counselling and a corporate eye care scheme.
* Employee discount scheme via a corporate benefit scheme - discounts with major retailers.
* Most of our campus sites offer free parking to employees as well as discounted restaurants and salons.
How to apply
Please complete an application via our jobs page, clicking on the specific job you are interested in and select "Apply Now".
Contact us
If you require further information please contact our Recruitment Team - [email].
The Cornwall College Group is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.
We are dedicated to fostering a sustainable and responsible work environment. Education and Training providers have a crucial role in preserving and protecting the environment for future generations. As part of our mission, it seeks individuals who share our passion for sustainability and want to impact the world positively.
Staff can contribute to sustainability initiatives, such as reducing carbon emissions, minimising waste and implementing eco-friendly practices. Employees are encouraged to actively participate in sustainability programs and offer resources and support for their personal sustainability goals.
No agency submissions please: any submissions without prior authorisation from the Recruitment Team will be treated as our own and as such no fee will be payable.
AoC Jobs postings are typically direct from the college or employing organisation. If you would like to hear about interim and/or permanent roles handled by AoC Recruitment, please contact our team.
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