Company Description
Lifestyle | B Corp offers versatile gift cards that cater to reward, recognition, and incentive scheme needs. With over 300 brands available on one card and various themes to choose from, our gift cards provide maximum choice and convenience. Our products are quick to set up, eco-friendly, and come with no minimum spend or contracts, designed to make your people feel appreciated. Beyond gift cards, we provide an array of services including digital reward platforms, events, gifting, hampers, and experiences. Our dedicated UK Account Managers and Customer Service Representatives are committed to enhancing employee engagement through simple, effective solutions.
Role Description
This is a full-time hybrid role for a Customer Service Administrator. The position is based in Shoreditch, with some flexibility to work from home. The Customer Service Administrator will handle customer inquiries, ensure customer satisfaction, provide support, and elevate the overall customer experience. Additional responsibilities include maintaining communication channels and collaborating with various teams to improve service delivery.
You will be managing contacts across phone, email, social and 3rd party review platforms.
As we print and produce our vouchers internally, you will be also required to assist with the physical fulfilment of our vouchers and arrange to despatch of these with our courier partners.
Qualifications
* Customer Satisfaction, Customer Support, and Customer Service skills
* Strong Customer Experience and Communication skills
* Excellent problem-solving abilities and attention to detail
* Ability to work both independently and as part of a team
* Previous experience in a customer service role is preferred
* Proficiency in using customer service software and tools