Head of IT Operations (not engineering)
Senior leadership role responsible for 24x7 availability, operational resilience, and regulatory compliance across all IT systems and services.
* Investment Mgt firm (400B+ AUM)
* Report to CTO
* Team size: 30
* Location: San Francisco (Full relocation provided)
* Hybrid schedule
* Comp: 500k - 700k
Drive infrastructure strategy, manage vendor relationships, and oversee governance processes—focusing on continuous improvement, risk mitigation, and alignment with business and regulatory priorities.
Experience managing infrastructure from a service delivery, risk, and compliance perspective—preferably within financial services, investment management, or similarly regulated industries is needed.
Required Experience
* Proven leadership in technical operations and team management
* Investment management or broader financial services
* Managing critical, firm-impacting incidents
* Exceptional communication skills for high-pressure problem resolution
* Strong background in cloud operations and vendor management
* Broad IT operations experience across infrastructure, support, and governance
* Executive presence with a boardroom-ready mindset
* Commitment to service excellence and stakeholder engagement
* MBA or other relevant discipline is ideal