Job Title: Customer Service AdvisorContract Type: Permanent Salary: £26,250.05 (£28,90.68 is achieved after 12 months successful performance in the role) Pro rataWorking Hours: 30 per weekLocation: CarlisleWorking Pattern: As belowWeek Mon Tue Wed Thurs Fri Sat Sun1 06:30 – 12:30 06:30 – 12:30 06:30 – 12:30 06:30 – 12:30 06:30 – 12:30 Rest Day Rest Day2 08:45 – 14:45 08:45 – 14:45 08:45 – 14:45 08:45 – 14:45 Rest Day 06:30 – 12:30 Rest Day3 09:15 – 15:15 09:15 – 15:15 Rest Day 09:15 – 15:15 09:15 – 15:15 Rest Day 06:30 – 12:30If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Customer Service Advisor.You will work as part of a team delivering high quality, cost-effective, 24-hour telephone based comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Riverside Help Line. The role will require you to deal with all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves. Fina...