Position: Senior ServiceNow IRM Business Functional Consultant
Employment Type: Contract
Start: ASAP (June/July 2026)
Duration: 6 Months
Location: London, UK (Hybird)
Language(s): English
Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.
Role – We are seeking an experienced ServiceNow IRM Business Functional Consultant to support a major Governance, Risk, and Compliance (GRC) transformation programme. This is a business-facing role acting as the bridge between Risk, Audit, Compliance, and Technology teams. You will lead requirements gathering, process design, and functional solution definition across the ServiceNow Integrated Risk Management (IRM) platform, helping organisations strengthen governance, improve compliance, and drive operational efficiency.
Key Responsibilities:
* Requirements Gathering & Business Analysis
o Facilitate workshops with:
+ Risk Management teams
+ Audit teams
+ Compliance stakeholders
+ Business process owners
o Analyse and document:
+ Regulatory requirements
+ Risk frameworks
+ Governance processes
o Produce:
+ Business Requirements Documents (BRDs)
+ Functional Specifications
+ User Stories
+ Process Maps and Workflows
* ServiceNow IRM Functional Design
o Design and define solutions across ServiceNow IRM modules, including:
+ Risk Management
+ Policy & Compliance
+ Audit Management
+ Third-Party Risk Management (TPRM)
+ Regulatory Change Management
o Define:
+ Risk assessment methodologies
+ Control frameworks
+ Risk scoring models
+ Governance metrics and KPIs
* Process Optimisation & Governance
o Review and redesign existing governance, risk, and compliance processes
o Align processes with industry standards and regulatory requirements
o Drive:
+ Process standardisation
+ Governance adoption
+ Audit readiness
+ Operational efficiency improvements
* Implementation & Delivery Support
o Translate business requirements into:
+ Workflows
+ Notifications
+ SLAs
+ Reporting requirements
o Collaborate closely with technical teams and developers
o Validate delivered solutions against business requirements
o Support Agile delivery activities including:
+ Backlog refinement
+ Sprint reviews
+ Functional validation
* Risk & Compliance Enablement
o Support creation and maintenance of:
+ Risk Registers
+ Control Libraries
+ Audit Plans
+ Compliance Frameworks
o Assist with:
+ Risk Assessments
+ Policy Lifecycle Management
+ Compliance Monitoring and Reporting
* Training, Adoption & Stakeholder Management
o Lead:
+ User Acceptance Testing (UAT)
+ Business demonstrations
+ End-user training sessions
o Produce training materials and process documentation
o Act as a trusted advisor to business stakeholders
o Support governance maturity and long-term platform adoption
Key Skills:
* ServiceNow IRM Expertise
o Strong experience delivering ServiceNow IRM/GRC solutions
o Good understanding of:
+ Risk Management
+ Policy & Compliance
+ Audit Management
+ Third-Party Risk Management (TPRM)
+ Regulatory Change Management
o Experience supporting governance and compliance transformation programmes
* Business Analysis & Functional Consulting
o Proven experience leading:
+ Requirements gathering workshops
+ Stakeholder interviews
+ Functional design sessions
o Strong capability in producing:
+ BRDs
+ Functional Specifications
+ User Stories
+ Process Flows
* Risk & Compliance Knowledge
o Strong understanding of:
+ Governance, Risk & Compliance (GRC)
+ Internal Controls
+ Risk Assessment Methodologies
+ Regulatory frameworks including SOX, ISO, GDPR and similar standards
* Professional Skills
o Excellent communication and stakeholder management skills
o Strong workshop facilitation and negotiation skills
o Ability to engage confidently with senior business stakeholders
o Strong analytical and problem-solving capabilities
If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak.
Applicants must be a UK resident and holds a valid right to work status.