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Customer Support Advisor Hybrid, Droitwich Spa
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Client:
Location:
Droitwich Spa, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
b46c312e50f8
Job Views:
1
Posted:
08.05.2025
Expiry Date:
22.06.2025
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Job Description:
Customer Support Advisor
Location: Droitwich Hybrid – 2 days in the office, 3 days working from home
Hours: Full-time, Monday to Friday, 9:00–17:30 (37.5 hours/week)
Contract: Temporary ongoing – Maternity cover
Do you enjoy helping people and solving problems? We're on the lookout for a Customer Support Advisor to join our vibrant team! You’ll be the first point of contact for customer queries via phone, email, and social media. If you're a strong communicator who thrives on making a difference, we’d love to hear from you!
What you’ll do:
1. Respond to customer queries across multiple platforms
2. Investigate and resolve complaints with a problem-solving mindset
3. Assist with admin tasks, cancellations, and retention support
4. Represent the brand with professionalism and warmth
5. Help improve customer satisfaction and loyalty
What we’re looking for:
1. Confident and friendly phone manner
2. Quick thinker with a solution-focused attitude
3. Minimum 6 months' customer service or call centre experience
4. Willingness to learn and grow
Bonus points for:
1. Experience in telecoms, utilities, or technical support
2. Sales background with a results-driven mindset
Apply now by sending your CV! We can’t wait to hear from you.
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