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Main Purpose of Role:Working closely with the Office Manager to ensure customer requirements are accurately identified, communicated and processed to meet/exceed customer expectations.
Duties and Responsibilities
Respond promptly to customer enquiries.
Qualify customer requirement with Sales Manager/Customer and liaise with Engineering where necessary to confirm.
Provide support function to Sales Managers in terms of specific customer requirements, product knowledge and ad hoc administration duties.
Enter sales orders onto the order system in an accurate and timely manner
Ensure all despatch paperwork is prepared on a timely basis and made available for despatch operatives.
Despatch and invoice goods and forward invoice to customer
Facilitate customer payment for non-credit customers: pro-forma invoice, bacs or credit card receipt.
Source quotes for transportation and deliveries, co-ordinate and book as required.
Compile manuals, manufacturing certificates and serial plates ready for despatch and update records.
Identify, communicate and implement opportunities for continuous improvement and measure their effectiveness.
Assist with any queries from other Departments.
Any other duties, within reason and capability, as determined by the Managing Director.
Full training will be provided however applicants must have over 2 years of relevant sales support experience and be able to demonstrate their ability on MS applications and computerised sales order processing application software.
Swift are acting as an employment agency with regards to this vacancy.
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