Admin Officer - North Shields and Middlesbrough
Join to apply for the Admin Officer - North Shields and Middlesbrough role at HM Courts & Tribunals Service (HMCTS)
Job Description
Proud to serve. Proud to keep justice going.
Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent customer service, administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.
About Us
Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts.
Your Role
HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.
You will be responsible for creating and updating records on our in-house computer system and will contact relevant parties to give advice on the completion of forms or court procedures, providing excellent customer service.
Your Skills And Experience
You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly. You must be able to demonstrate empathy, be non-judgmental but focussed on carrying out your role whilst fully respecting our customers.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home.
Benefits
* Annual Leave: Annual leave is 25 days on appointment and will increase to 30 days after five years service.
* Pension: The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
* Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
* Support: A range of Family Friendly policies such as opportunities to work reduced hours or job share.
Equality and Diversity
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
A Great Place to Work for Veterans: The Making the Civil Service a Great Place to work for veterans initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs.
Diversity & Inclusion: The Civil Service is committed to attract, retain and invest in talent wherever it is found.
#J-18808-Ljbffr