About us Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities. A bit about what you will do Director of Spa & Wellness Luxury Spa Hotel We are seeking an exceptional Director of Spa & Wellness to lead, inspire and commercially drive our luxury Spa & Wellness operation. This is a senior leadership role for a dynamic, customer-focused professional with a proven track record in luxury spa management, revenue growth and membership engagement. The Role Full commercial responsibility for the Spa & Wellness business, driving sales, revenue, profitability and membership performance Lead the Spa as a stand-alone business within the hotel, with clear ownership of P&L, budgets and financial performance Develop and execute strategies to maximise treatment, retail, membership and package revenue Actively contribute to the hotel leadership team, supporting wider commercial and guest experience objectives Position the Spa as a first-class product and a market-leading destination within the luxury spa sector Guest Experience & Brand Deliver an outstanding, personalised guest and member journey that exceeds expectations Use customer feedback and insight to drive continuous improvement and innovation Ensure exceptional treatment quality, service standards and presentation at all times Build long-term guest loyalty and strong local and regional spa awareness Leadership & Culture Lead, motivate and develop a high-performing team with a strong sales and service culture Create a culture of training, development and succession planning Inspire teams to consistently deliver luxury service, commercial results and brand standards Sales, Marketing & Partnerships Work closely with Sales & Marketing to drive awareness, demand and revenue Build and manage relationships with third-party partners, brands and suppliers Drive innovative promotions, memberships and collaborations to grow market share More about you Proven experience in a luxury spa or wellness leadership role Strong commercial acumen with demonstrable success in driving revenue, sales and memberships A confident, visible leader with a customer-first mindset Passionate about luxury service, team development and brand excellence Professional, articulate and commercially astute, with the ability to influence at senior level. This is an exciting opportunity to shape a flagship Spa product and drive both commercial success and exceptional guest experiences. What’s in it for you… Competitive salary Holiday – 28 days holiday, enhanced after 5 years of service. But there’s more Free meals on duty. Complimentary on-site parking is available whilst on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award. Grow with us We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.