To support the Account Manager/Senior Account Manager and onsite team to achieve consistent and strong levels of support and service to the client. To develop and maintain strong relationships giving a high level of customer service with all site stakeholders. • Ensure appropriate management of temporary labour including absence management and terminations where necessary. • Understand the culture of the client’s business and requirements to meet demand. • Resolve any issues arising in a timely manner to the client’s satisfaction. • Ensure procedures for non-performance, sickness, lateness, or attendance issues are adhered to. • Ensure all applicant records are maintained in accordance with Gi Group procedures. • Effective allocation of labour to ensure optimum use of skills. • Accurate and timely processing of weekly payroll. • Accurate maintenance of all starters and leavers. • Administration that is site specific. • Dealing with holiday and pay queries. • Record absences on relevant systems. • Ensure all workers have the right to work and all documents are added to internal system ready for payroll and adding new starter packs and inductions. • Assist the Account Manager with payroll deadlines in an efficient and timely manner. • Preparation of interview and induction packs ready for registrations. • Be responsible for forms and documents being readily available for the Account team. • Control of stock and issuing PPE to temporary staff and monitor PPE sign out and stock. • Uploading worker documents and forms to temporary workers files online. • Attract, screen, recruit and induct a temporary workforce to meet client requirements whilst adhering to employment law legal requirements. • Place adverts in line with legal requirements. • Screen candidates and use the interview diary to book registration and inductions. • Perform return to work interviews. • Manage recruited candidate's performance daily and weekly to ensure that clients and workers are consistently satisfied and hitting performance KPI’s. • Perform daily check ins. • Management of holiday authorisation for temporary workforce. • Cover of out of hours hour mobile to ensure any no shows from temporary workforce are backfilled. • Support the Account Manager with any day to day tasks they may require and need support. • Regularly ‘walk the floor’. Perform other duties as assigned. • Team Working. • Ability to work on own Initiative. • Time Management skills. • Organisation Skills. • Problem Solving skills. • Customer Service skills. • Ability to work under pressure. • Attention to Detail. • Able to meet tight deadlines. • Client Focused. • Good Communication Skills. • Good Understanding of Employment Law. • Hold a full UK Driving Licence. Generous Annual Leave – 25 days rising with service to 30 days Your birthday off Holiday purchase scheme Flexible start and finish times Flexible Bank Holidays Work from anywhere - up to four weeks a year Healthcare / dental / glasses & eye tests / alternative therapies / flu jab Breakfast club Enhanced Maternity, Paternity & Adoption Pay IVF flex & support Menopause flex – paid HRT treatment Employee Assistance Programme Pension Scheme Financial coaching Income protection insurance – Providing you with support and assistance when you need it most Life insurance Industry leading training Career Pathway programme Learn a new language Electric car scheme Paid time off to volunteer / move house Internal teams dedicated to Diversity & Inclusivity, Wellbeing, Corporate Social, we are always looking for new members Leading the way in workplace inclusivity, Gi Group Holding is a committee member of Inclusive Employers and promotes equal opportunities and values the diversity of its workforce. In accordance with our Company Equal Opportunities policy, we will provide equal opportunities to any employee or job applicant and will not discriminate either directly or indirectly because of race, sex, sexual orientation, transgender status, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity.