Overview
Sewell Wallis are working with a PE backed business based in the heart of Sheffield who are looking to recruit a Billing and Collections Manager on an interim basis for a period of 6 months. This South Yorkshire-based role will involve managing the day-to-day billing and collections activity and supporting the introduction of agreed improvements, whilst managing a small team of 2. You\'ll manage complex B2C billing, lead process improvements, and make a real impact in a fast-growing business. This role involves managing high-volume B2C transactions, often across shared responsibility accounts. You need strong process optimisation skills, excellent communication, and the ability to balance firmness with a positive customer experience.
Responsibilities
* Take full ownership of the company billing and collections process, ensuring timely and accurate invoicing and resolution of billing and pricing queries.
* Monitor and improve debt collection performance, supporting the credit control function and driving reduction in aged debt.
* Manage collections through GoCardless and Stripe, ensuring accurate reconciliation and resolution of failed payments.
* Import sales transactions into Sage Intacct and ensure accurate allocation of cash receipts.
* Validate client referral commissions and manage pricing queries to maintain accuracy and transparency.
* Produce revenue and cost centre reports and other key financial reporting to support decision-making.
* Support the development of the revenue recognition process and maintain compliance with accounting standards.
* Collaborate with Finance, Operations, and Customer Service teams to resolve complex queries and improve processes.
* Drive forward billing automation and standardisation of processes, identifying opportunities for efficiency gains.
* Lead process improvement projects and support new system implementations to enhance scalability and performance.
* Ensure collections processes comply with consumer protection standards while maintaining a positive customer experience.
* Liaise with auditors and provide ad hoc reports as required to support audit and compliance activities.
Qualifications & Skills
* Minimum of 3 years\' experience in a similar role.
* Strong understanding of billing and collections processes, ideally in a B2C environment.
* Strong analytical skills with experience in producing and interpreting financial reports and KPIs.
* Advanced Microsoft Excel skills (XLOOKUPs, pivot tables) and proficiency in Outlook.
* Experience using Sage Intacct, Salesforce, and payment platforms such as GoCardless and Stripe; ability to quickly learn new technologies.
* Ability to work in a fast-paced, dynamic environment and manage competing priorities.
What’s on offer
* Hybrid working
* Flexible working hours
* 33 days holiday (inclusive of bank holidays)
* Enhanced pension
* Healthcare scheme
* Staff Discounts
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